SolidFaxcom : Online Fax Sites Review

Overview

SolidFax is a new online faxing company, founded in 2013 and designed to offer unbeatable affordability. The provider bills itself as the ‘value leader’ in the industry and is an entirely cloud-based system trusted by international brands including Adidas, Legos and Aviva. Despite these impressive customers, SolidFax is primarily in the SME market and facilities single account use over multiple users. With an engineering team dedicated to simplifying the SolidFax system, we’re definitely interested to see just how much value the company is offering…

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Features

SolidFax boasts a whole bunch of features that you’d expect from your online fax provider, along with a few that might surprise you.

  • Online fax storage
    • All faxes send and received via SolidFax are saved in the cloud for use later on. You can organize them into individual folders and make sure that records are kept accessible.
  • Secure online fax
    • Encryption is active throughout the entire faxing process.
  • Smartphone compatible
    • SolidFax is fully compatible with smartphones, meaning that you can fax on the go with your iPhone, Android and more.
  • Custom cover pages
    • Brand or personalize your faxes with a custom cover page, great for longer documents and easier to identify.
  • Multiple document types
    • You can fax multiple documents of different types, within the same fax
  • Contact list
    • Take advantage of an online address book that can store your fax contacts for easy use.

Security Features

SolidFax, and all faxes distributed by SolidFax, is protected by multi-layer SSL encryption and data warding. All data transmitted through the website and the fax portal is scrambled, encrypted and decrypted by the recipient’s fax machine or service. Through this approach, there is no chance that your information can be intercepted, whether accidentally or through malicious use. The SolidFax website itself is protected by industry-standard online security companies – TRUSTe, Norton and VeriSign.

Online Fax Plans

There are three plans available from SolidFax. The first, the cheapest and the smallest plan is entitled ‘Fax 500’ and offers 500 pages with an overage charge of 5.9¢ per page. ‘Fax 1000’ doubles the amount of pages and also reduces the overage charge to 4.9¢, whilst ‘Fax 2500’ is the most powerful package with 2500 pages. This also offers the cheapest overage charge of just 3.9¢ per page. All features are available across all plans, the only difference is volume.

Prices

Both ‘Fax 1000’ and ‘Fax 2500’ are available on a monthly rolling payment, but ‘Fax 500’ requires annual payment up front. All three plans come with a free 30 day trial and a local toll-free number.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Fax 500$5.99500$0.06
Fax 1000$12.991000$0.05
Fax 2500$29.992500$0.04

Ease of Use

SolidFax has an engineering team dedicated to making the online fax interface as simple as possible. The whole faxing process is carried out online through the portal on the SolidFax website, it couldn’t be easier. You can ever use SolidFax is partnership with your e-mail client.

Customer Support

Most of the standard questions that you might have can be solved by checking out the SolidFax FAQ page, which is well stocked with solutions and answers. If you need to get in contact with the customer support team directly, the office is open 7 days a week for extended hours and available via phone or support ticket. You can also use the online chat feature during office hours for quicker response times.

Bottom Line

SolidFax definitely delivers on its promise to be affordable without losing any features. The service is comparable to many of its more expensive competitors and despite having only been in business for a year, the company is quickly earning a reputation. With such a reliable and easy-to-use system, SolidFax should be on the consideration list for everybody looking for online faxing solutions.

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