SmartFax.com offers a solid online fax service with great prices aimed squarely at individual and small business users. With a standard 30-day free trial period, and reliable customer support, Smartfax is a good option for those who don’t expect to exceed their monthly 250 page limit. Additionally, we were happy with their intuitive online interface. Smartfax.com offers a great reason to retire your old bulky fax machine and make the leap to today’s internet technology.
New customers signing up with SmartFax begin by receiving a local fax number. For those with personal or small businesses, you can also select a toll-free number. This feature can make communication easier on clients and others who might be trying to contact you. While most send/receive transactions can be executed from their easy to use online interface, you may also choose the email to fax and the fax to email features so that you can view everything from your email inbox.
SmartFax allows users to send a fax document to multiple recipients, and also includes an auto re-send in case it does not go through the first time. Of course, you can also send multiple documents in one fax. However, we were disappointed to find that they don’t offer a “preview” feature so you can view your fax before you send it.
Sending international faxes is also quite easy with the SmartFax service. Of course, the actual rates to different countries will vary, so it is impossible to say exactly how much extra each of these will cost. Then again, the service does have a handy list of countries with their respective rates. You may send to over 200 different international locations.
All of your faxes and activity are stored inside your secure inbox, located on the online user interface. This will require entering your password and log in details. Additionally, the technical systems include a strong firewall and data encryption for securely sending and receiving faxes. The email to fax and fax to email options also further enhance your security as long as your passwords and email access is careful controlled.
The pricing plans and options for Smart Fax are very straightforward and clear cut. There is only one plan, so this makes it very easy. You will be able to send as many as 250 inbound or outbound fax pages on the same account each month. Beyond this limitation and a user will incur a per page rate of $0.08 cents each. While this is not the cheapest plan around, it is also certainly not the most expensive. The best person for this service would be an individual or a small business owner that is sure they will not exceed the monthly limitation. It would also be nice to see some new plans added with extra capacity.
The basic pricing for the Smart Fax service is $6.95 per month. This includes 250 outbound or inbound pages. Go over this limit and any additional pages will incur an $0.08 cents per page rate. The monthly charge is very reasonable, placing it on the lower end of prices for this type of service. The per page charge is slightly higher than average. Overall, it is a good deal for the right type of consumer.
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Using the Smart Fax service is fairly easy. New users should not experience any type of learning curve or really need to learn new software. In fact, most people simply choose to use the email to fax and fax to email services in order to continue sending and receiving faxes right from their email clients. Very basic, but straightforward and easy.
There are some nice support options available at the Smart Fax website. This includes being able to send an email to the friendly support staff. Most are answered in a reasonable period of time. You may also pick up the phone and dial their toll free number. Once again, you will be connected to a helpful and knowledgeable agent. Sadly, we did not see any frequently asked questions on the site, which would have been nice to find.
On the positive side, SmartFax.com has one of the lowest prices for online faxing services. This also comes with a fairly basic feature set, although it is a solid choice for someone with basic needs and is just looking to dump their traditional fax machine in favor of an online system. Prospective users should also keep the 250 page limit squarely in mind.