Send2Fax : Online Fax Sites Review

Company Overview:

The service is one of the most well-known online fax providers targeted to individuals and small business owners who are looking for a reliable online faxing solution. Having been in business since 1994, they are also considered to be one of the true online pioneers in internet faxing. The company offers a nice range of useful communication features and tools, making it easy for anyone to replace their old fax machines and only deal with a very intuitive, secure and flexible online user interface. On top of all this, the prices are very reasonable, making one of our top-rated providers for personal and small business use.

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Online Fax Features:

To begin with, every user account will receive a toll-free fax number. This makes it very easy for your clients or other partners to send faxes. Better still, their Fax2Email feature allows you to receive all faxes directly to your email inbox. They are sent as email attachments and come in a variety of chosen file formats including PDF or TIF. Then simply save, print, delete, or even forward it to someone else. Simple.

Sending faxes is also quite simple. The Email2Fax features means that you can choose documents from your saved/stored files with just a few clicks of the mouse. These can be a variety of media types and formats such as text, spreadsheets, and even graphical images. Use word, Excel, PowerPoint, Publisher, and tons more file formats. Users may also send these messages as both faxes and emails at the same time.

Send out multiple documents in one fax. Receive your emailed faxes in multiple email clients and/or to multiple email addresses. International faxing is also available. Users who want to integrate their Outlook and Outlook Express accounts can easily do so with an available plug-in.

Security Features:

The Send 2 Fax service offers one of the highest levels of security available anywhere. This includes accessing your online account behind a password protected member area. Of course, your documents which are saved in your personal email clients are only as secure as you make them. As far as sending goes, all data sent is encrypted. Better still, this supports sending that is HIPAA compliant, so there should be no worries about security concerns or issues.

Online Fax Packages & Plans:

There are two different types of faxing plans offered by Send2Fax. These are the Home Office and the Small Business plans. Both are obviously geared at different target markets, primarily based upon their level of volume. The Home Office plan includes access to all of the features and has an initial limit of 150 fax pages sent and/or received per month. The Small Business plan also allows full feature access, with an initial limit of 350 pages per month. Both options include a $0.12 cents per page over-the-limit charge for exceeding those page limitations. However, both plans also come with a 30 day free trial, making it easy to try out the system and see how it will work for your situation.


The prices are pretty basic and straight forward. Each plan offers a set limit of fax pages to send/receive each month. Going over this will result in an additional $0.12 cents per page charge. The included 30-day free trial is nice, and the prices ($8.95 for the Home Office and $12.95 for the Small Business) seem in line with industry averages.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Home Office$8.95150$0.12
Small Business$12.95350$0.12

Ease Of Use:

The Send2Fax service is one of the easiest to use. Since it incorporates the technology to use your own email inboxes, this is simple to master. Of course, sending a fax will still require a log in to your main account page and user interface. Of course, from here simply choose your documents, contacts, and set everything up. Then just relax and let the system do all the heavy lifting for you.

Customer Support:

It almost seems as if the Send2Fax company prefers to be contacted via email. Their email addresses are displayed prominently on their contact us and service pages. They do normally respond to these messages fairly quickly. You will also have the option of calling their toll free customer service line during extended business hours. At this time, online chat is not offered. They do also have a helpful FAQ section to answer questions.

Bottom Line:

Send2Fax does offer a number of excellent basic services and features related to online faxing. These could totally replace a tradition fax machine and second phone line. While their prices are very competitive, it’s important to pay attention to the initial page sending and receiving limitations, since 12 cents per extra page can add up quite quickly. For this reason, this service is likely a nice fit for an individual or small business that is looking to replace or convert their existing faxing into an online only option – and doesn’t plan on sending a large volume of faxes per month.

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