PopFax : Online Fax Sites Review

Company Overview:

PopFax.com is an online fax sending and receiving service that has been online since 2005. This makes it one of the longest running services in this industry. They offer a wide range of services that make using an online faxing service such a convenience. Customers will have the chance to choose their own phone number, with local numbers available in 44 states and even 23 different foreign countries. There are also a number of different bundled services available including things like being able to receive voice mail, make call transfers and more.

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Online Fax Features:

Pop Fax customers will offer their customers local fax numbers that are available in 44 different states. There are also different international numbers available in at least 23 different countries. These are great options and really cover the whole spectrum of how you do business. You can even transfer an existing fax number to the online system.

Customers are able to preview their faxes before sending them on. Edit and set up your own cover pages and personalized or customized settings. Even use optical character recognition to edit your own faxes as well as easily find them (can be stored on your own desktop).

You can also send online faxes to either a single or multiple destinations. Send them anywhere in the world you like, and get notified by email each time a transmission is sent or received.

Pop Fax customers are also able to use virtual signature files to actually sign your fax documents. Then, scan and fax them out to your clients regardless of whether they are using traditional analog fax machines or iPads. This all happens simultaneously. There are also bundled services including voicemail, mail to fax, and automatic phone transfers.

Security Features:

One of the most basic security features is the ability to store all your faxes, both sent and received. With PopFax, all your transmissions are kept securely stored for a period of 30 days. Of course, their online user interface system is kept behind a strong firewall so there is nothing to worry about here. Additionally, all transmission incorporate data encryption for added protection and security.

Online Fax Packages & Plans:

There are two basic plans offered at PopFax.com. These include an option to both send and receive faxes and another to only send. They are priced a little differently than some of their other competitors. For example, the send and receive package allows for either 3 month or 12 month subscriptions and includes either 20 pages (3 month) or 50 pages (12 months) of sending credits. You may receive an unlimited number of faxed pages under this option. The send only option is a bit simpler; customers just outright buy sending credits, in increments of 100, 500, 1500, or 3000 pages. There are additional overage charges for exceeding any of these limits, although credit can be added onto any plan at any time.

Pricing:

The pricing for PopFax can be a bit confusing at first glance. However, you will either need to buy send only packs (no fax receiving allowed), or use the Send/Receive plan for either 3 months (includes receiving unlimited faxes and sending 20 total pages) or one year (unlimited receiving and sending 50 total pages). Going over either of these numbers will result in a $0.06 cents per page additional fee.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Send & Receive Plan3 months for $23.9920 Send; Unlimited Receive$0.06
Send Only PacksNA100 ($23.99)$0.06

Ease Of Use:

Using the system at PopFax is drop dead simple. For starters, you are even able to use your own email to send and receive faxes. You will have to first log in to your online account, but the user interface is very intuitive. Even someone who is not technically savvy will be able to get this right the first time—whether they need to send or receive a fax.

They also offer mobile access through a mobile optimized website, or mobile apps which we found to be wonderfully convenient.

Customer Support:

Using customer service on the PopFax.com website is pretty easy. They offer the ability to send an email to the support team. During our testing we found these messages to be answered very quickly and they also seem to have some very caring and knowledgeable reps. They also have a pretty unique call back service. Simply click the phone icon and enter your number. Someone WILL call you back within a few minutes. No live chat at the moment, but they do have FAQ pages.

Bottom Line:

The final word is that Pop Fax can be a great service for someone who understands their exact needs. If you are only looking to receive faxes, this will be a very cost effective service. On the other hand if you are only looking to send, this might also be a good deal. The system works very efficiently and it is also quite easy to use.

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