MetroFax : Online Fax Sites Review

Company Overview:

MetroFax.com has taken online faxing to an entirely new level. They have dedicated their business to providing customers with the most flexible, easy to use and well-designed online fax sending and receiving service. They have focused strictly on fax services since the year 2005, which is longer than many of their competitors have even been in business! Not only that, but it is easy to sign up and get started with a free local fax number. Customers benefit from the ability to send and receive documents through their web based online system, email, or even mobile phone. Best of all, they offer some of the lowest prices around, with over-the-limit charges of only 3 cents.

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Online Fax Features:

The best place to start with MetroFax is to take advantage of their free 30 day trial and get your local dedicated fax number. With tons of numbers available in every state throughout the US, you will find a number that is perfect. On top of this, send your faxes within the US, Canada, and Puerto Rico free from all long distance charges thanks to their dedicated and secure network.

Users may port their already existing fax numbers to avoid any interruption in their existing business. Also, use up to 10 different email addresses. You may send and receive faxes to all of them, simultaneously if you like. Send multiple documents to one or multiple recipients. When receiving a fax, this will come as a simple email attachment, usually in PDF format.

Cover pages are never a problem either. MetroFax has an extensive gallery of professionally designed covers to choose. Or, you may design your own. This includes adding a company logo and custom contact information.

Integration is another nice feature offered here. You can send directly from Outlook, Word, and other Microsoft applications. There is also seamless integration with a number of additional business programs.

Finally, we can’t go without noting their beautifully designed and updated mobile app, available on Andriod, iPhone, Blackberry and Windows, which you can see in the screenshot below. We were very impressed.

Security Features:

Security is always a concern when it comes to using online services and this is no different. MetroFax keeps everything on the up and up by using the strongest SSL encryption possible. Faxes are also sent directly from your password access protected account. Everything is also HIPAA compliant and there are even more advanced security options available such as VPN networks. Rest assured that all of your data is quite safe here.

Online Fax Packages & Plans:

There are three different pricing plans or packages offered through Metro Fax. These are the Essential, Value, and Professional plans. No matter which option is chosen they all offer access to the full range of benefits, services, and features. The main differences are only the number of pages included with each plan and the pricing.

The Essential plan offers users the ability to send/receive up to 500 pages each month. The Value plan, up to 1,000 pages monthly. Finally, the Professional plan offers the ability to send/receive up to 2,500 pages monthly. There are even discounts for paying a full year in advance. Better still, over the limit charges are an incredibly low $0.03 cents per page, perhaps the lowest in the industry.

Pricing:

The pricing for MetroFax is pretty straightforward. The chart below lists each of the three plans, which all offer access to all of the features. There should clearly be an option here that is in line with your own fax usage and budget constraints. Perhaps the best thing about these plans is that the over-the-limit charge is a very low 3 cents per page. This is possibly the lowest rate in the industry.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Essential Plan$7.95500$0.03
Value Plan$12.951000$0.03
Professional Plan$35.952500$0.03

Ease Of Use:

If you send and receive email, then you can use this system. All faxes are delivered as PDF (or other formats) file attachments right to your own email account. Of course, adding different addresses to your fax account does make things a bit more complicated, but only slightly. Even their online user interface is quite intuitive. It only takes a few clicks of the mouse to be able to send a fax.

Customer Support:

The Metro Fax website is very well organized, making it easy to determine all of your support options. The FAQ pages are helpful and a good place to start. Clicking on the contact link will bring up a page that displays the companies physical address as well as a number of emails, each reaching a specific department. You will find them rather quick to respond during their hours of operation, which are also listed on the site. Toll-free numbers are also offered.

Bottom Line:

Overall, MetroFax.com is a very valuable service that offers users the best of both worlds. It is very easy to use but also a powerful system that can be leveraged into business success. Having your own numbers and the ability to receive alerts is nice for those always on the go. Of course, the prices also make this perhaps the least expensive serious online faxing service around.

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