Max Email : Online Fax Sites Review

Company Overview:

MaxEmail has been offering fax and communications solutions since 1992, far longer almost every other competitor in the online fax services niche. They were also the driving force behind the development of the e-fax network, one of the first companies that enabled faxes to be sent through email and over the internet. As the field of internet faxing has continued to develop, MaxEmail has been right there. They currently offer a number of the most affordable service plans to users that range from individuals to some of the largest business organizations...and everyone in between.

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Online Fax Features:

With the MaxEmail faxing service, you will be spoiled for choice. Take a look at some of the tools and features offered:

  • Choice of Interface: Use the service through your email or their existing internet portal. Multiple email clients are supported.
  • Voicemail: One of the few services that combine voicemail tools, using WAV or RA file attachments (faxes use PDF or TIFF file formats).
  • Local & Toll-Free Numbers: Offered in more than 150 area codes. The numbers can be configured for faxes and/or voicemails.
  • Full Control: Tons of options including list management tools, broadcast sending options, automatic sending of faxes on a regular basis, and more.
  • Storage: Save and securely store your faxes for up to 30 days in the company internet portal.
  • Multiple Documents: Send multiple documents in a single fax, international faxing capability, and message received alerts sent via text message.
  • Mobile Devices: Send and receive faxes using your web-enabled mobile devices.
  • Multiple Users: Some of the plans even allow for the creation of sub-user accounts; perfect for a business or home environment.
  • Receive Faxes Anywhere: As long as you have access to the internet and email, receive, view and download your faxes from any location.

Security Features:

Anyone looking for the secure sending and receiving of fax messages should be more inclined to use the company's online portal. This takes advantage of a secure SSL data encrypted connection to transmit all messages. The most secure method available at this time would be to have an alert sent to either your mobile or email, then log in to the internet portal and view or send faxes from this location.

Online Fax Packages/Plans:

MaxEmail.com offers four different plans which essentially differ based on the number of inbound and outbound fax pages included in the plan. The Lite Non-Local is the most basic of these. It comes with all the standard features and 100 free inbound pages each month. The Plus Plan is the most popular option, offering the ability to receive 250 fax pages and send 100 pages each month. Both of the corporate plans (Corporate Lite and Corporate) offer considerably more pages, 600 for the first and 2,000 for the second. They even have the option to create a number of different user accounts to help with your own internal control and tracking.

Pricing:

The prices of these plans are about average. They are generally priced according to the number of inbound pages allowed under each plan. Of course, this can vary from as little as 100 all the way up to 2,000 pages for heavy corporate users. The two personal plans have prices of just $2 or $9.95 per month. Business users will appreciate that both options (600 pages for $39.95 or 2,000 pages for $104.95) can be configured for multiple users.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Lite Non-Local$2.00100 Inbound (0 Outbound)$0.05 Inbound;
$0.10 Outbound
Plus$9.95250 Inbound (100 Outbound)$0.05 Inbound;
$0.10 Outbound
Corporate Lite$39.95600 Inbound (0 Outbound)$0.02 Inbound;
$0.10 Outbound
Corporate$104.502000 Inbound (0 Outbound)$0.01 Inbound;
$0.10 Outbound

Ease Of Use:

It is very simple and straightforward to use this service. In fact, you may just simply decide to use your email account as your fax machine; this is the easiest option. But even logging into their online interface will only require pushing a few buttons to send out or view your fax pages. There really is no learning curve either, since easy to understand on-screen instructions are provided.

Customer Support:

The MaxEmail website has the most helpful and comprehensive set of frequently asked questions and answers that you will likely ever find in this industry. Not to mention the fact that you can easily send them an email message to which they respond promptly. The site also includes sections detailing how to get started and even software recommendations to ensure yourself the best experience possible.

Bottom Line:

The service offered by MaxEmail is very solid and can help a wide rage of people, from private individuals looking for a low or medium volume service to large businesses in need of a multi-user, high volume environment. The only downside is that the $10 set-up fee is a little archaic and does make getting started a bit more difficult for individuals.

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