Innoport : Online Fax Sites Review

Company Overview:

Innoport is a communications company specializing in virtual phone systems, voicemail and online faxing. As a subsidiary of Intellicomm, Innoport has access to an incredible amount of experience through its parent company; which has been contracted to clients as prestigious as the Department of Defense. With a history stretching back to 1994, the service has had a long time to polish its edges and become a real contender in the online fax market – offering an incredible range of plans, features and prices.

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Innoport’s feature list reads as a mouthwatering arsenal of tools and functions for even the most demanding of fax’ers in the office.

  • Choice of Integration

    Faxes can be sent through Innoport’s servers from any email or webmail program. Users can also send directly from Innoport’s online interface.

  • Availability & Deliverability

    Receive a number of faxes simultaneously and avoid the busy signal that can seem to go on forever – never miss another fax! Undelivered faxes are automatically re-tried and then stored for future attempts.

  • Active Scalability

    Tariffs and plans can be changed on-demand to reflect the fluctuating needs of your company or business.

  • Visibility

    Caller IDs and remote fax IDs are listed in subject lines when receiving through email.

  • Design Preview

    Get a preview of the first page of a fax within the body of an email.

  • Security

    Create custom black lists and block lists to disable spammers, send and receive in encrypted PDFs.

  • Multiple File Types

    Send faxes in .doc, .xls, .pdf, .bmp, .jpg and more.

  • Advanced Faxing Options

    Innoport supported API, FTP, SMTP, TLS and OCR.

Security Features:

The Innoport website, and thus the online faxing interface, is protected by strong SSL encryption and this security extends across all inbound and outbound faxes. Use SMTP and FTP to access more security and encrypt your PDFs for transmissions. Security levels can be set to different intensities when sending from email to fax. Experience in healthcare, legal and financial sectors has forced Innoport to become one of the most secure platforms on the market.

Online Fax Plans:

Innoport offer two distinct types of plans, Personal and Business. In Personal services, the plans extend from ‘Marquee’ to ‘Quantum’; ‘Omni’ and ‘Toll-Free’ are the other choices. The difference between plans is largely on the type of telephone/fax number and the allowance of minutes. Business plans consist of ‘Jump Start’ and ‘Standard Corporate’. All Innoport plans combine fax and voice services – giving customers voicemail incorporation with their faxing packages. Innoport Express is available for those who would like to operate on a Pay-as-you-Go basis for voice and fax solutions, rather than the regular monthly plans.


Enterprises looking to invest in a Concord Fax plan can contact them directly for a tailored quote. FaxPro plans are available from $10.95 for 50 inbound and outbound pages, to $14.95 per month for 150 pages. Overage for FaxPro 100 are $0.08 for inbound and $0.07 for outbound, for FaxPro 300 both inbound and outbound overage is charged at $0.07.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Jump Start$9.95150$0.07
Standard Corporate$29.90400$0.07

Ease of Use:

Innoport is certainly aimed at the more experience or more demanding user. With a myriad of advanced options, the service can feel a little overwhelming but execution of tasks is a straightforward and intuitive experience. The member’s area of the website acts as an online interface for sending and receiving faxes – though could be criticized for focusing more on voice plans than fax. Regardless, there’s enough help on the support pages to iron out any creases and the faxing itself goes off without a hitch. Anybody familiar with email should experience no difficulty in launching a faxing campaign through Innoport.

Customer Support:

The FAQ page of the Innoport website is one of the most thorough user-guides we have come across, covering everything from Pre-Sales Questions to Advanced Faxing. Innoport members have access to an in-depth support suite through their account, though non-users can still contact the support team through a contact form, email address or telephone line. The support staff are well drilled in the common issues and even deal well with complex scenarios, displaying endless calm and confidence alongside rapid assistance.

Bottom Line:

Innoport performs best as an overall communications packages for offices that are looking for both voice and fax solutions – though it certainly holds its own in value and power as a standalone online fax provider.

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