Green Fax : Online Fax Sites Review

Company Overview:

Green Fax was launched all the way back in 1998 and was one of the first services of its kind. Their main claim to fame is offering an environmentally friendly alternative to a paper-based fax service that is also complete and cost-effective. Their service allows for the sending and receiving of faxes from any computer or mobile device with email access. Local numbers are available in over 150 different area codes including toll-free numbers. Additionally, there are never any setup charges or contracts (and you may cancel at any time).

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Online Fax Features:

One of the best features of Green Fax is their cost-free dedicated fax number, thrown in as part of the package. They also make it easy for you to receive your messages as a PDF or TIFF file direct to your email inbox. Send faxes in multiple formats including PDF, MSWord, HTML, and more.

Users may even send and receive faxes from any computer or mobile device. The only thing required is that you have email access. This means there is no fax machine, phone line, hardware, or software required.

There is an incredible range of phone numbers available. This includes local numbers in over 150 different area codes. Toll-free numbers are also offered. Plus everything sent and received is stored by the company using a state of the art cloud based storage system. There are never any busy signals and you may receive multiple faxes simultaneously.

You can also fax up to 9 documents at the same time. Also, send and receive faxes on up to five different email addresses.

Everything is also kept very secure. This includes integration methods for developers and you can even use Dropbox seamlessly. Plus, there are no setup charges, contracts, and you can cancel at any time.

Security Features:

One of the most important questions users typically have about such a service is whether or not it is actually secure. Green Fax offers their users the ability to receive and send faxes using Transport Layer Security (TLS), which essentially means that the faxes will be encrypted if your email service also supports this method. If this is not possible, then receive faxes directly through the Green Fax server which uses a SSL connection.

Online Fax Packages/Plans:

GreenFax offers four different online fax packages. The most popular of these is their signature service plan which offers a dedicated number in the area code of your choice, 250 incoming pages per month, and 100 outgoing pages monthly. Here are some additional options:

  • Toll-Free Plan: A toll-free number is included plus receive 50 incoming pages and send 100 outgoing pages each month.
  • Send-Only Plan: This is a pay-as-you-go plan which charges 7 cents for the first page and 5 cents for each additional page sent to the US and Canada.
  • High Volume Plan: Receive a dedicated number in your area code of choice and 1000 incoming pages per month.

There are also corporate plans available for businesses needing at least five different fax numbers. Contact the company for specific information on these.

Pricing:

The prices offered on the various plans from GreenFax are fairly standard. Both the Signature Service and Toll-Free plans come with a $12.95 monthly access cost. Although both offer a different amount of allowed pages, they have the same charges for going over the monthly limits. The send only is an interesting option, being a pay-as-you-go plan (no monthly fee, but pay for each page sent and received.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Signature Service$12.95250 incoming; 100 outgoing$0.07 (1st page);
$0.05 (extra pages)
Toll-Free$12.9550 incoming; 100 outgoing$0.07 (1st page);
$0.05 (extra pages)
Send-OnlyNoneNone$0.07 (1st page);
$0.05 (extra pages)
High Volume$29.951000 incoming; 0 outgoing-Sending: $0.07 (1st page);
$0.05 (extra pages)
-Receiving: $0.02 per page

Ease of Use:

The software and servers used by Green Fax to send and receive your faxes is fairly easy to use. In fact, if you can operate your email effective, then you are likely already overly qualified. Since received faxes normally show up as email messages with file attachments, there really is nothing you need to learn. Of course, sending a message can be accomplished by using the Green Fax server, and this means clicking a few documents and preparing a cover.

Customer Support:

Green Fax offers users multiple ways to contact customer service and have their questions answered. This includes being able to send an email, place a toll-free call, or even send them (what else) a fax. Better still, the website offers a helpful series of frequently asked questions and answers. Furthermore, there is also a very comprehensive users guide which operates like a manual for using any of their services. Another nice feature is the ability to check their network status from the website.

Bottom Line:

The Green Fax services offers a lot to choose from. There are several very comprehensive plans that can be valuable to either individuals or businesses. Additionally, the services are all very easy to use and understood. Coupled with fast delivery times and reasonable prices, this is definitely a viable alternative to your old, paper-based fax machine.

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