FaxMakerOnline : Online Fax Sites Review

Company Overview:

FaxMaker Online is the internet faxing arm of computer software house GFI. Founded in 1992 and based in San Gwann, Malta; GFI have an illustrious history in providing powerful and effective web solutions including networking, security, archiving and fax. FaxMaker Online is an installation free browser based service that supports multiple platforms and caters to multiple needs. The FaxMaker Online interface is more complex and intuitive than most, with the plans being incredibly user friendly and accessible.

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Features:

FaxMaker Online has a number of unique features that are not found in the toolkits of its competitors, alongside the expected functions of an online fax program.

  • Scaling Service

    FaxMaker is a flexible structure, which can grow and be scaled to your business as it becomes larger. Additional users as your workforce grows are free.

  • Automated Fax Routing

    The software connects email inbox accounts with fax numbers, establishing automatic routing to ensure the transition between the two is safe, secure and instant.

  • Entirely Browser Based

    Without any software to download and install, the FaxMaker online system is available on any device which has an internet connection; making faxing on-the-go easy!

  • Simultaneous Faxing

    Users can work through multiple faxes concurrently, whether sending or receiving.

  • Flexible Accounts

    FaxMaker accounts can be changed immediately, whether it’s adding new departments or blocking individual users. All users can be assigned to individual departments and be given their own fax numbers.

  • Cover Pages

    Cover pages can be uploaded to the FaxMaker system, with individual designs being tied to specific departments or users for maximum customization.

  • Dashboard Interface

    A dashboard interface allows easy consumption of campaign statistics, such as date ranges, top outbound fax countries and area codes. The dashboard also shows users how many more faxes they must send to ‘save another tree.’

Security Features:

Both the GFI and the FaxMaker Online websites are protected with industry-leading SSL encryption software. As the entire process is browser based, this affords all inbound and outbound information of a campaign or fax incredible protection. SSL encrypts all information for transmit and it can only be unscrambled by the desired recipient. With the ability to send faxes as PDF, FaxMaker Online gives users the option to create secure backups with a document archiver.

Online Fax Plans:

FaxMaker Online currently offer 4 plans for their users, differing only on the amount of fax pages used during the campaign. The Pro-150 account allows for 150 local pages to be sent per month, inbound or outbound. Pro-500 caters for 500 pages and Pro-1000 caters for 1000. The fourth tier, the Corporate plan, is based on a minimum subscription per month and is aimed at larger campaigns offering great discounts. All plans have the full FaxMaker feature list.

Prices:

Pro-150 weighs in at $12.75 per month, whilst Pro-500 costs $39.99 per month and Pro-1000 $76.50 per month. The Corporate plan is only available for subscribers who pay $150 per month or more, but they are afforded a low rate per page of 7¢. The free 30 day trial period includes 300 pages, sending or receiving.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Pro- 150$12.75150Variable
Pro- 500$39.99500Variable
Pro- 1000$76.501000Variable
Corporate$150N/A$0.07

Ease of Use:

FaxMaker Online is one of the easiest services to use that we have come across. Their intuitive website is incredibly simple to navigate and notoriously free of confusing tech/sales jargon. A 30 day free trial allows you to sample the software without obligation. The dashboard is reminiscent of the award winning Google Analytics suite, and affords users easy consumption of tasks and tools. Setting up departments, status notifications and localities is simple and efficient; much like the establishing of users. Sending a fax is just as easy, with confirmations enabled to ensure high deliverability.

Customer Support:

The GFI support team is responsible for FaxMaker Online assistance, which is great news for all involved. With a physical retail address in North Carolina and service available across both phone and e-mail; help is always just moments away. GFI also have offices across Europe, Asia and Africa to handle all manners of international problems and language barriers. The user manual, knowledge base, FAQs section and user forum help to relieve the team of some of the work, though they didn’t shirk from our questions and delivered timely, expert service.

Bottom Line:

GFI’s venture into online faxing is a breath of fresh air. Their service is powerful and instantly consumable, offering an easy-to-understand approach to the industry and affording users a simple option which they know will work. Innovative features and a streamlined dashboard help make FaxMaker Online one of the most consumer-friendly pieces of software currently available.

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