FaxFreedom : Online Fax Sites Review

Company Overview:

FaxFreedom is one of many products designed by the conglomerate FreedomVOICE, most known for its virtual phone systems. With a history stretching back to 1996, FreedomVOICE has been a pioneering technology house across all manner of communications systems and its FaxFreedom service is no exception. FreedomVOICE is primarily a provider of 800 numbers and vanity toll free numbers with numerous virtual phone features. However, it is a popular Internet Fax service as well. Each of their three Calling Plans allows you to get faxes online or as PDFs to your Inbox, and send them from any computer.

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Features:

FaxFreedom’s feature list is a drill-down service which caters for a vast range of needs.

  • Full, Transparent Service

    All fax numbers are private and toll free, with no activation fees and a guaranteed permanent absence of busy tones. FaxFreedom assign a number to a customer for life, even if they leave the service.

  • Number Forwarding

    Those coming to FaxFreedom with an existing fax number from their machine or another virtual service can bring the number with them.

  • Vanity & Brand Numbers

    FaxFreedom will search their database for numbers which are memorable or brand-able, trawling through every available number to match the requirement.

  • Web-Based Interface

    Faxes can be sent and received from any device with an internet connection through the browser-based interface. Faxes can be checked through e-mail clients too.

  • Standalone Software

    Those who would like a desktop application can download the FaxFreedom software which acts as a printer, allowing faxing from most Office programs.

  • Caller I.D

    Blocked and unlisted fax numbers are no match for FaxFreedom, which captures the ID of any incoming transmissions.

  • Notifications

    Incoming faxes can be pinged to a phone or pager for instant notification, this feature can be disabled for certain times and days.

Security Features:

The enforced Caller I.D feature is rarely found on the virtual fax market, making FaxFreedom a safe and protected option for all involved. Spam and potentially damaging faxes are instantly tied to an identity so that retrospective action can be taken. Alongside this, all incoming and outgoing faxes sent through the FaxFreedom web interface or downloadable plugin are transmitted through secure servers. Protected behind SSL encryption, FaxFreedom is an incredibly secure service which would be almost impossible to penetrate.

Online Fax Plans:

FaxFreedom’s online fax plans are identical and only differ in their limitations on faxes, minutes and prices. The feature list extends across all monthly, pre-paid and international accounts. Plans are available in increments of 250, 500, 750, 1000, 2000 and 5000 minutes. FaxFreedom state that they average time a single fax page takes to send is 1 minute, so the above numbers are respective to the amount of pages. Larger corporations with needs exceeding 5000 pages/minutes per month can contact FaxFreedom for a tailored quote. All plans include 100 free bonus minutes.

Prices:

FaxFreedom are not one of the cheapest options available at first glance as they are so open about their overage rates. The entry-level non-prepaid plan comes with 100 free minutes but is charged at 6.9¢ per extra minute. Pre-paid plans are billed monthly from $13.75 for 250 minutes to $225.00 for 5000 minutes. Overage charges reduce as the pre-paid minutes rise, from 6.9¢ down to 4.5¢. In relation to their feature list, FaxFreedom are actually an incredibly competitive provider.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
250$13.75250$0.055
500$27.50500$0.055
750$41.25750$0.055
1000$45.001000$0.045
2000$90.002000$0.045
5000$225.005000$0.045

Ease of Use:

The FaxFreedom interface will be familiar to anybody who has ever sent an email online. The WebLINK control panel acts as a personal online control panel and provides analytics and reports alongside functionality stats on faxes. Available as both standalone software which interacts with applications and as a web platform, FaxFreedom offers choices to its customer base and appeals to a wide variety of abilities and preferences. Both platforms are easy to use and any connected device can handle the function of FaxFreedom; making it an entirely mobile service.

Customer Support:

FaxFreedom’s FAQ page is concise but addresses the main issues, where it falls down is where the FreedomVOICE support team steps in. With working hours of Mon-Fri 6am - 6pm PST & Mon-Fri 9am - 9pm EST, FreedomVOICE offers personalized service and is more than happy to teach its customers how to perform certain tasks. Phone guidance is available alongside both fax and email support. All channels are staffed by friendly, expert and efficient support teams.

Bottom Line:

Whilst FaxFreedom’s website may look a little dated and their information may not be easily accessible, their focus has clearly been on developing the best possible software. With integrated and standalone solutions across flexible plans, FaxFreedom comes into its own for larger requirements but appeals to needs across the board with innovative features.

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