Fax.com : Online Fax Sites Review

Company Overview:

Fax.com has been around since 1996 which makes it one of the longest running businesses in the fax and online fax industry. The company offers an excellent online interface and a suite of services, tools, and features that make this appropriate for individual users as well as those looking for business web-fax integration. All data is stored in your secure account for as long as 30 days, and users have the option of using either the online system or their own email client. The bottom line is that Fax.com offers customers the flexibility to send and receive faxes quickly and safely wherever whenever.

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Online Fax Features:

There is a full range of easy to use features offered through Fax.com. This begins with ability to send and receive up to 300 fax pages a month with their basic plan. These faxes may go to, or come from, any number in the US. Additionally, you may even choose to have a local or toll-free phone number that people can use to send you faxes, without the need to get a second physical phone line.

And with fax.com, you don’t need to be sitting at your computer to send or receive a document. In fact, you don’t even need to use an internet browser. That’s because Fax.com offers a full range of mobile applications to make it possible to sending and receiving faxes anywhere. This includes using your iPhone, iPad, Android, or Blackberry.

You may also send faxes to multiple recipients. The service includes an auto resend in case the fax does not go through (can be retried up to 5 times). The advanced option of international faxing is also available with this service. Users may even send multiple documents with a single fax.

Send a fax as simply as using your own email. Everything you receive will come as an attachment in the form of a PDF or TIFF file. This also makes it quite secure. Your faxes will also be stored in your private account for up to 30 days.

Security Features:

Fax.com ensures that all faxes can be opened by account holders only; meaning faxes are private and protected. On top of this, all accounts have the option to be password protected for extra security. Finally, each fax received is sent as a secured digital file, usually in the form of a PDF (TIFF is also used on occasion) through their SSL-encrypted website. All this provides far more security than any traditional fax machine.

Online Fax Packages & Plans:

There is only a single plan offered by Fax.com with transparent prices and. All new users begin with a full 30 days free of charge. Consider this as a trial, using it to get to know the system and learning how everything operates. Not that it will take you this long…the interface is quite easy, so you should be able to take your time and explore all the options and features in detail. Moreover, you can send and receive up to 300 pages each month without any additional fees, and you can also choose to set up a local or a toll free number.

Prices:

The pricing structure offered by Fax.com is very simple and easy to understand. After the initial 30 day trial period, the service is offered for $9.99 monthly. An additional fee of $9.99 is due on the first month you begin using your Internet fax service. In comparison with other providers, the price is standard. This will allow you the ability to send and receive 300 fax pages each month. Additional pages will incur a per page fee of $0.12 cents, which is one of the highest around.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Fax.com Service$9.99300$0.12

Ease of Use:

Since users have the option of sending and receiving faxes either through the online client interface or their own email, this is one of the easiest systems to use. It is also quite simple to use the client interface. Just click the send a fax button at the top of screen and then follow the simple instructions for adding contact information. And everything received comes in the form of an email attachment.

Customer Support:

There are a number of helpful support resources available from Fax.com. You may browse their online frequently asked questions pages or send them an email. A better option may be to open a support ticket, which is usually answered in a few hours. There is also a toll free support line available to talk with an agent directly. Another great way to get help is from the online video tutorials that cover every aspect of using the service.

Bottom Line:

The monthly price for the Fax.com service is very reasonable, although the over allotment additional page fees are among the highest in the industry. This service would be perfect for an individual or a professional running a one-person office that needs to take their faxing abilities on the road and does not expect to use more than 300 pages per month. It is incredibly easy to use and works quite nicely.

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