Concord Fax : Online Fax Sites Review

Company Overview:

Concord Fax is one of the standout performers in the online faxing industry, with a history stretching back to the beginning of its parent company Concord Technologies in 1996. With a wealth of communications experience, Concord Fax can count its customers at around 15,000. Based in Seattle, Concord Fax is perhaps best known for its rock solid security and iron clad efficiency – using an ‘advanced network architecture’ for limitless performance. Catering to clients as demanding as Microsoft, Cooper & Scully and Gristedes; Concord Fax is one of the most proven leaders in the market.

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Concord Fax has a complex yet concise feature list, perfected through years of knowledge.

  • Flexible Sending & Receiving

    Across Email to Fax and Fax to Email, Concord provides a number of different modes of execution including a web interface which caters for mobile use.

  • Account Administration

    A dedicated Account Administration Center is a management hub which allows top level users to make changes to their account and other users beneath them. This tool is fully automated and is available around the clock.

  • File Type Selection

    Users have the choice to receive faxes in the normal PDF format or as an image in TIF format. Users can choose to change this selection at any time. Sending faxes can be performed across an even wider range of formats, including .txt, .doc, .xls and .html.

  • Full Email Support

    Microsoft Outlook, Gmail, Yahoo, Hotmail are all supported through Concord Fax. Natural integration and API also means that any email or webmail client can be configured to work with Concord.

  • Personalization

    Use standard cover pages or design your own, choose which type goes to which user or department and install filters to deliver customized faxes.

Security Features:

Concord Fax raise the point that many companies believe fax to be a secure form of communications, but they disagree and have created a dedicated security suite to make it the protected channel that many people believe it is. With data centers spread across North American and all of them protected and sub0protected with biometric facilities – the failure of one of these would have no effect on faxing ability. Complex usernames and passwords combine to make hacking a tricky task, whilst compliance with HIPAA and PCI DSS practices mean industry regulation protection and beyond. Encryption is always 2048 bit at the least.

Online Fax Plans:

Concord Fax offers two main products – FaxPro for individuals and small businesses and Fax Online for enterprises. Fax Online is more suited to larger demands and is based around API integration with existing systems, for this service enterprises have to contact Concord directly for a quote. FaxPro is the more popular product; an accessible and affordable service which is available in two formats – FaxPro 100 or FaxPro300. The entry plan is limited to 50 inbound and 50 outbound pages and includes a toll-free number. The higher package is identical in features but offers an extra 100 pages for both inbound and outbound faxes.


Enterprises looking to invest in a Concord Fax plan can contact them directly for a tailored quote. FaxPro plans are available from $10.95 for 50 inbound and outbound pages, to $14.95 per month for 150 pages. Overage for FaxPro 100 are $0.08 for inbound and $0.07 for outbound, for FaxPro 300 both inbound and outbound overage is charged at $0.07.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
FaxPro 100$10.95100$0.07 - $0.08
FaxPro 300$14.95300$0.07
Fax OnlineBespokeBespokeBespoke

Ease of Use:

The feature list of Concord Fax’s systems is a little basic when compared to some of the competition, but this does make for an incredibly simple exercise. Integration with in-house systems through API can make Concord Fax as easy or difficult as necessary, whilst the FaxPro plans operate through an intuitive web-based interface available on desktop PCs and mobile devices. The dashboard is very similar to that of webmail clients, with navigation and activities on the left hand side and the user base in the center. A 30 day free trial is available for those who want to test drive the software before committing.

Customer Support:

Concord Fax’s support is at its best in the availability of documents online – with an FAQ page, Video Tutorials, Downloads and Product Documentation. A Downloads page is live for patches and upgrades, whilst more accessible assistance is available during working hours across both phone lines and email support. The interactivity of Webinars is an innovative feature for education about their software – whilst we found that all of the support staff are more than willing to walk you through something you don’t understand.

Bottom Line:

For offering cost-effective basic faxing activities, Concord Fax is certainly one of the better tools. More analytical and reporting power would round the package off to be a real contender in the market.

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