Click2Fax : Online Fax Sites Review

Company Overview:

ClickToFax.com has the stated goal of helping every person in the world have access to on-demand fax document transmission. Having been online since 2004 and winning a number of awards from top industry associations it looks like they are well on their way. The service itself offers just about everything a small or even medium business or individual could want. This includes a high number of fax pages each month plus very reasonable prices. There is also dedicated, US-based support and they have mobile apps for the Android and iPhones.

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Online Fax Features:

There really is a lot on offer from the ClickToFax.com online service. For starters, each customer receives a free local fax number as well as a free toll-free fax number. This makes it easy for clients to send you faxes without having to worry about the cost or long distance charges.

You will also be able to easily use the account with virtually no complicated set-up. This is due to the fact that they offer both an email to fax and a fax to email feature. This way, you can simply use your own existing email account to send and receive. There are even a number of file formats supported and all faxes come as email attachments.

It is possible to send faxes to multiple recipients at the same time. Configure up to six email addresses for multiple receiving options as well. The system is also entirely compatible with both Android and iPhone mobile apps. You may even choose to receive email or text alerts whenever a new fax comes in.

There is no set-up charge and the service comes with dedicated US support. The reps really know their stuff.

Security Features:

Of course, security is always a major concern when considering an online service. The Send To Fax service actually offers several data encryption methods. This includes an SSL encrypted online system that is used to send all of your transmissions. They also have TLS encryption for any emailed faxes or messages that you send. Of course, to send a fax, you also need to log in to your password protected user account.

Online Fax Packages & Plans:

There are three different package options to choose from at ClickToFax.com. The basic plan includes access to all the features and allows up to 500 pages a month. The same is true with the Lite plan, although here there is a 1000 page monthly limit. Finally, the Pro plan offers the ability to send and receive as much as 2500 pages per month. There is certainly an option here to fit your budget and sending/receiving needs. These also each have the option of choosing either an annual or monthly pricing plan. Obviously, the annual plans are a bit cheaper in every case, but it is still nice to have the choice.

Pricing:

The best thing about each of the three pricing plans listed on the chart below is the huge number of pages that may be sent each month. These prices are also based on the purchase of an annual plan. Month to month rates are a bit higher. Additionally, the overage charges are not calculated based on extra pages used. Instead, your account is automatically recharged another $5.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Basic Plan$4.49500$0.01
Lite Plan$9.951000$0.01
Pro Plan$19.952500$0.01

Ease Of Use:

Since it is possible to use your existing email account(s) and even transfer your existing fax number over to this system, there is no reason for any technical reason to stop you from using the service. To send a fax, simply log into the intuitive online interface. It is a simple three click procedure with full and clear directions. Receiving faxes is as easy as opening an email and downloading a file attachment.

Customer Support:

The customer support options offered by ClickToFax are basic but functional. These include two different email addresses (one for technical help and the other for sales or pricing support) as well as an actual physical mailing address. There is also a general inquiry email form. You will find that the company does respond very quickly to emails and they are very knowledgeable. Still, it would be nice to a phone number as well.

Bottom Line:

The Click To Fax system is an excellent option for anyone looking to save money on their fax service. The high sending and receiving limits really puts this in a class ahead of the competition. Additionally, the system works very well and it is incredibly easy to use. The security is also surprisingly more advanced than expected, being fully HIPAA compliant.

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